Refund & Cancellation Policy

At Firetalk (https://firetalk.net), we strive to provide the best voice, video, and community communication experience. This Refund & Cancellation Policy describes how refunds, subscription cancellations, and billing disputes are handled for all digital purchases made on our platform.

1. Virtual Gift Credits

Virtual Gift Credits are digital consumable goods used to send animated gifts, stickers, and interact within voice and video chat rooms:

• Consumable Goods: Once virtual credits have been spent, gifted, or consumed in chat rooms, they are strictly non-refundable.
• Unused Credits: If you made an accidental purchase of a credit pack and have not consumed any credits from the pack, you may request a refund within 14 days of purchase by contacting our support team.

2. Nickname Subscriptions (Plus, Extreme, VIP, Prime)

Firetalk offers premium monthly and annual subscription tiers for personal accounts:

• Cancellation Anytime: You may cancel your active subscription at any time via your Account Settings or through the customer receipt portal sent to your billing email.
• Access Until Period Ends: When you cancel a subscription, your benefits (nickname colors, room privileges, badge access) remain active until the end of the current paid billing cycle. You will not be billed again.
• 14-Day Refund Window: If you cancel within 14 days of your initial subscription purchase and have not extensively utilized premium benefits, you are entitled to a full refund upon request.

3. Premium Room Subscriptions (Deluxe, Extreme, Elite)

Premium room subscriptions unlock increased participant capacity, multi-microphone broadcasting, customized room colors, and priority directory listings:

• Monthly and annual room subscriptions can be canceled at any time to prevent future renewals.
• In the event of documented technical server downtime affecting your room for an extended duration, prorated credits or service extensions will be provided.

4. How to Request a Refund

To request a refund or billing assistance, please reach out with your account details and transaction receipt:

• Email Support: support@firetalk.net
• Paddle Buyer Support: If your purchase was processed through Paddle, you may also manage subscriptions and view invoices directly via paddle.net using your checkout email.

5. Fraud Prevention & Chargebacks

We encourage you to contact us directly at support@firetalk.net before opening a payment dispute or chargeback with your bank or credit card provider. Fraudulent chargebacks may result in immediate suspension of the associated Firetalk account and forfeiture of accumulated credits.